AI Demo
Classify and Route Every Complaint Automatically.
VP Lab's Complaints Triage demo classifies inbound complaints by severity, regulatory category, and required response timeline — ensuring UK regulated firms meet FCA and SRA complaints handling obligations without manual triage.
Try the live demo →What's Included
Never Miss a Regulatory Complaint Deadline
FCA regulated firms must acknowledge complaints within 3 business days and resolve them within 8 weeks. Missing these deadlines triggers regulatory reporting obligations. VP Lab's Complaints Triage tool ensures every inbound complaint is classified, acknowledged, and tracked automatically — reducing the risk of regulatory breaches from manual oversight.
Common Questions
- Does this tool replace the FCA-required complaints handling process?
- No. VP Lab's Complaints Triage tool assists with classification and routing — it does not replace your firm's FCA-compliant complaints handling procedures. Firms must still maintain compliant processes, root cause analysis, and reporting obligations.
- What FCA complaint categories does the system recognise?
- The system recognises FCA eligible complaints (those relating to regulated activities), identifies the 8-week response requirement, flags potential FOS referral cases, and distinguishes between FCA reportable and non-reportable complaints. Always verify classifications with your compliance officer.
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